Terms & Conditions
Last updated: 2026-04-17
1. Definitions
"AssayCore", "we", "us" - the software supplier. "Customer", "you" - the laboratory or organization purchasing services. "Services" - software licenses, subscriptions, deployments, audits, or consulting delivered under a signed Statement of Work (SOW).
2. Engagement model
Services are delivered under fixed-scope SOWs. Deposits secure delivery slots. Full Build engagements use a 30/40/30 milestone payment schedule. Managed Subscription engagements require a 12-month initial commit; month-to-month thereafter with 90-day notice.
3. Intellectual property
Customer owns all data, schemas, configurations, and content stored in their deployment. AssayCore retains ownership of platform source code, reference templates, and documentation. Customer receives perpetual license to deployed configuration. Source-code escrow available on Enterprise tier.
4. Data protection
AssayCore acts as data processor (GDPR Art. 28) when hosting Managed Subscription. For On-Premise deployments, AssayCore has no access to customer data. DPA executed on request. Sub-processors: AWS (EU-Frankfurt) for Managed SaaS, Cloudflare for DNS/CDN. No third-party sharing of customer data.
5. Service Level Agreement (SLA)
Managed Subscription SLA: Starter 99.5%, Professional 99.9%, Enterprise 99.95%. Support response: P1 4h (24/7 Enterprise), P2 24h, P3 72h. Credits applied to next invoice if SLA breached.
6. Liability
AssayCore liability limited to the amount paid in the preceding 12 months. No liability for indirect, incidental, or consequential damages. Customer responsible for regulatory submissions, validation activities, and clinical/business decisions made using the system.
7. Termination
Either party may terminate for material breach with 30-day cure period. Customer may terminate Managed Subscription with 90-day notice after initial 12-month term. Upon termination, AssayCore provides full data export within 30 days; customer continues to own all deployment artifacts.
8. Governing law
Governed by Spanish law, with disputes resolved in Madrid courts. EU consumers retain non-waivable rights under applicable consumer protection law (including Directive 2011/83/EU). Argentine customers may assert rights under Ley 24.240 (Consumer Defense Act).
9. Payments - Paddle as Merchant of Record
Online subscription and one-off payments on assaycore.pro are processed by Paddle.com Market Ltd (Judd House, 18-29 Mora Street, London EC1V 8BT, United Kingdom), which acts as the Merchant of Record (MoR) and reseller. Paddle is the seller of record for invoicing, EU VAT / US sales tax / other applicable transaction taxes, fraud protection, and chargeback handling; Paddle issues the receipt. By purchasing you additionally agree to the Paddle Checkout Buyer Terms (https://www.paddle.com/legal/checkout-buyer-terms) and the Paddle Privacy Notice (https://www.paddle.com/legal/privacy). AssayCore remains the service provider and is responsible for the software and support obligations set out in these Terms and the applicable SOW.
10. Subscriptions, auto-renewal and cancellation
Paid plans purchased via Paddle renew automatically at the end of each billing period (monthly or annual) at the then-current price until you cancel. You may cancel at any time via the link in your Paddle receipt or by emailing info@assaycore.pro - cancellation stops the next renewal; no refund is issued for the current paid period except as required by mandatory law or our Refund Policy. Price changes take effect at the next renewal and we give at least 30 days' notice.
11. Arbitration and class-action waiver (U.S. customers)
If you are a resident of the United States: any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved by final and binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules, in San Francisco, California. YOU AND ASSAYCORE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. Either party may seek injunctive relief in court for intellectual-property claims. This section does not apply to EU/EEA/UK consumers or where prohibited by applicable law.
12. Severability and force majeure
If any provision is held unenforceable, the remaining provisions remain in full effect and the unenforceable clause shall be reformed to the minimum extent required. Neither party is liable for delay or failure caused by events beyond reasonable control (natural disaster, war, governmental action, internet or infrastructure outage, cyber-attack). The affected party must notify the other within 10 business days.
13. Contact
Questions about these terms: info@assaycore.pro